Shipping & Delivery

Covid-19 update.

  • At Cyclewerks we completely support the NZ Government decision to protect all New Zealanders, and slow the spread of Covid-19.
  • We have now closed our face to face customer operations, and while our on-line store will continue to operate, we will not be shipping orders until we are advised that it is safe to resume.
  • We are now working from home and can respond to email and phone calls, so get in touch and tell us some stories!

These are certainly crazy times, but take the time to get outside (alone or with your self-isolation partners) and have some micro-adventures close to home.

How long will it take to get my order?
Orders received before 3pm are shipped the same business day via tracked courier with an overnight North Island, and 2-3 day South Island service. An overnight South Island freight service is available, please call us for options. Orders received after 3pm will be shipped the following business day.

Please note delivery to rural addresses can add between 1-3 days to the standard targeted delivery times.

Deliveries are made Monday through Friday only. Any damaged goods must be reported to us within 48 hrs of receipt quoting invoice number, and courier tracking number. Contact can be made by email or phone, preferably with digital image showing damage. We will endeavour to remedy all disputes within 10 days of notification.

Shipping Costs
Shipping costs vary with order value (and thus size). Shipping costs will be shown during checkout.

International Shipping
Our products are only available for delivery within New Zealand. We do not accept orders via our website for delivery to other countries. However, if there is no local distributor in your country of a product you wish to purchase, we are happy to contact our supplier to request authorisation for us to supply your order. In this case, please contact us directly.